Happy 4th of July

Visited MD Now Urgent Care this morning. I walked in and an older couple was checking in at reception ahead of me. Very promptly, I was pulled over to another window to be greeted warmly and started checking in myself. After getting settled in, I was waiting to be called. During my wait, I watched and listened to multiple conversations being had in the office. Most patients were polite and didn’t cause any issues but there was an influx of people as most were sick or there for COVID testing. The staff were attentive and courteous. They asked if anyone needed drinks while they waited. Periodically apologized for the wait and actually explained the reasons behind the wait times or specific situations regarding appointments, insurance issues and COVID procedures. They cleaned and sprayed surfaces-even asking if anyone was asthmatic. When obtaining information from patients, (handing off driver’s licenses, iPads, anything that would be shared) they grabbed it with sanitary wipes and wipes down everything. I was there for a pre-employment drug screen along with two other individuals. We were called and escorted to another, smaller waiting room, to be given distance in between those who were sick and experiencing COVID like symptoms or those waiting to be tested due to exposure to the virus. Once called and taken back, the process was explained thoroughly and staff remained warm and professional. Having to drive 40 minutes away, twice within the last two months and this facility being the second one I’ve visited, this experience went so much better. I cannot give them enough praise! Customer service is never leaving out the smallest of details and always going the extra mile for your customers and MD Now has definitely done just that.

Great people and service want to use this as my primary

Thank you!!

Thank you so much for helping my ear infection. Prescribed me something that worked immediately. Was in and out in less then 10 minutes! Be there at 8 AM for best, quickest service. Don’t expect sympathy or anyone to hold your hand…. It’s a 123 GO type of place. But got the job done quick and efficiently and I’m so very thankful!

I went to this Urgent Care after finding different options. I've been sick for 2 days and decided to get checked due to fever and breathing problem. I came in and I was taken care of. Professional receptionist, and definitely a highly recommended doctor and nurses. Only nurse Daniel that I was able to remember. He definitely made mw feel comfortable while he was doing my tests, EKG and X-rays. This urgent care has professional staff and definitely they care on what they do! If I can give them a 10 stars, I would most especially to Daniel!!

fast and excelent care,very profesionals.

The doctor and staff were very accommodating and put me at ease over my medical complaint. The doctor informed me of every measure he was taking to treat me so that there were no surprises. He also did his best to minimize my physical discomfort. A+ care all around.

Good service

The staff was friendly and the service was quick and efficient.

Quick and efficient

The person at the front desk was new. She appears to still be in the learning process. Very frustrating at the beginning but then another senior staff person came over to assist the girl in training. That made my experience a little better at the front desk checking in point. The girl who comes to take me to the room and does vital signs was very empathetic to my pain. She is kind, caring , and concerned of my pain level! The doctor was very informative. The X-ray machine was not available at this facility. So I was sent to Loxahatchee for my X-ray. The staff out there was great and performed their duties well. The doctor out there was awesome. His bedside manner was top of the line superb.

Barely no wait time. The staff is very friendly and sympathetic.

always pleasant and helpful.. never have to wait for long, and close to home!!