Provider Liaison Specialist – West Palm Beach, FL 2024945

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Why You’ll Love This Job

MD Now Urgent Care, Florida’s largest urgent care group, is looking for a Provider Liaison Specialist who is ready to take their healthcare career to the next level, partnering with several of our teams and leaders, including: recruiting, human resources, regional operations leadership, medical directors, and our provider services team.

In this role, you will be responsible for ensuring our providers are on-boarded, credentialed, enrolled with insurance payors, and adequately trained on the MD Now systems in a timely and customer service-oriented manner.

If you are passionate about growing your career and want to work for a visionary company that has an extensive network across Florida, apply to MD Now’s Provider Liaison job today!

Provider Liaison Specialist Responsibilities

  • Supports recruitment post-Employment Agreement execution with provider to provide a comprehensive overview of the MD Now onboarding process.
  • Initiates Employee Change requests for terms, transfers, and others as necessary.
  • Initiates credentialing and enrollment processes by completing the Provider Enrollment Request Form (“PERF”) and supporting the relationship between the provider and our credentialing team.
  • Works with our onboarding team to collect all critical employment documents timely and facilitate communication with the provider to ensure an efficient onboarding process.
  • Engage with provider to submit malpractice application and coordinate efforts with Healthcare Indemnity Inc. (“HCI”). 
  • Support the development, completion, or re-attestation of the provider profile within the Council for Affordable Quality Healthcare (“CAQH”) provider database that is leveraged by many payors for provider enrollment.
  • Assists Regional Operations Leadership and Medical Directors in daily functions of administrative services.
  • Assists with scheduling orientation and ensuring system access to MD Now systems
  • Ensures the completion of the Provider New Hire process and floor training
  • Provides general provider support including, but not limited to:
    • New provider orientations
    • Provider schedules
    • Provider payroll concerns or issues
    • Maintaining agendas for provider meetings and monitoring post provider meeting action items
    • Ensuring prescriptive authority is maintained and tracked
    • Supporting providers to maintain and update CVs
    • Ensuring providers licensure, DEA and DPS certificates are current and
    • Monitoring CME usage
    • Tracking provider PTO etc.
  • Supports Operations leadership to ensure providers complete Healthicity training and other requirements consistent with the job description.
  • Ensures synergies among people, process, and strategies to drive execution of business objectives
  • Develops an organization culture that leads to ongoing excellence and effective growth of the business while maintaining the highest integrity

Provider Liaison Specialist Qualifications

  • Associate or bachelor’s degree – preferred
  • Two years of medical office experience
  • Knowledge of medical credentialing and enrollment processes preferred
  • Ability to communicate clearly in oral or written forms
  • Proficiency in MS Word, Excel, PowerPoint, Outlook and Internet
  • Physical Demands / Working Conditions: Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Work may be stressful at times. Contact may involve dealing with angry or upset people.
  • Demonstrates ability to organize, perform and track multiple tasks accurately in short time frames; able to work quickly and accurately in a fast paced environment while managing multiple demands; demonstrate adaptability, analytical and problem solving skills with an attention to detail
  • Highly skilled in building relationships with providers, business partners and employees
  • Ability to perform work, special assignments, and tasks under only very general supervision
  • The highest degree of integrity, trust and commitment to MD Now’s Core Values
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