Onboarding Experience Specialist – West Palm Beach, FL 2102558

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Why You’ll Love This Job

Are you a social butterfly or consider yourself a “people person?” Are you someone who is fulfilled in a role that truly helps others? Are you inspired by mentoring others? Do you thrive in a setting that’s collaborative and interactive?

MD Now Urgent Care, Florida’s largest urgent care group, is looking for a positive and motivated individual to fill one of the most important roles we have available: providing the first impression of MD Now to all newly hired MD Now team members and ensuring their initial experiences and interactions with our company are positive, fun, and educational.

The Onboarding Experience Specialist position is located at our Support Center in West Palm Beach. Your job is to be the “coach” for all new MD Now team members, to make them feel welcome at MD Now, and ensure that their transition to the company is smooth and seamless. Within the role, you will use HR general practice knowledge to communicate with new team members and guide them through the new hire process, which will include gathering necessary onboarding documents, scheduling pre-screening appointments and orientations, and reviewing basic company policies to prepare new team members for their first few weeks at MD Now.  This position is extremely rewarding. If you’ve succeeded in your mission, new MD Now team members will finish the onboarding process feeling excited and motivated to start their new chapters at MD Now.


Onboarding Experience Specialist Responsibilities

  • Coordinates day-to-day tasks associated with the new employee onboarding process to ensure employees start on time and have a smooth transition starting their new roles
  • Communicating with job candidates and new hires on the phone, via email, and in person regarding various steps of the onboarding process
  • Scheduling candidates for pre-employment screenings and review background check databases for screening results
  • Gathering and filing all paperwork related to new hires
  • Proactively engage with Operations and the Training Department to continually provide ongoing status of on- boarding activities
  • Setting up initial employee profile in employee management databases
  • Welcoming new hires with prepared onboarding resource materials and contact information
  • Answering any job candidate or new hire queries, as applicable
  • Maintains strict confidentiality in handling sensitive information and takes appropriate measures to safeguard confidential information. Keep information secure, limit access to information to only those employees who have a “need to know” to do their job. Avoid discussion of confidential information in public areas
  • Answers general questions related to payroll, time and attendance, and other HR areas and does so courteously and promptly.
  • Processes employment verification forms and other miscellaneous reports or letters to the fullest degree possible.
  • Distribute passwords and guidelines, as needed in partnership with IT
  • Ensure new hires have technical assistance to properly set up their hardware and software


Onboarding Experience Specialist Qualifications

  • Associate’s or bachelor’s degree in Human Resources Management or a related field
  • At least 1-2 years’ experience as an onboarding specialist or similar HR role
  • At least 2 years of experience and expertise with Microsoft Office (Word, Teams, PowerPoint, Excel)
  • Demonstrated ability and comfort using employee management systems with confidential and sensitive information
  • Basic knowledge of labor legislation
  • Solid communication skills (verbal and written)
  • Team spirit
  • A welcoming personality
  • A passion for helping others
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